Privacy Policy

Privacy Policy

Effective Date: September 25, 2025

1. Who we are

I am Cheryl Mooney, trading as Lotus Moon, a sole trader based in Farnham, UK. This privacy policy explains how I use any personal information I collect about you when you use my services or website.
You can contact me at: 
Email: contact@lotusmoon.co.uk
Address: Available on request

2. What information I collect

I may collect and process the following personal information:
- Name
- Email address
- Phone number
- Postal address
- Payment details (processed securely via third-party platforms)
- IP address and browsing behavior (if you use my website)

3. How I collect information

Your information may be collected when:
- You contact me via email, phone, or online form
- You place an order or make a payment
- You subscribe to newsletters or updates
- You visit my website (via cookies and analytics)

4. Why I collect your data

I collect your data to:
- Provide and manage my services or products
- Communicate with you about your order, enquiry, or appointment
- Send updates or newsletters (only with your consent)
- Maintain business and accounting records
- Comply with legal obligations

5. Legal bases for processing

Under UK GDPR, I process your personal data based on the following lawful bases:
- Consent – when you sign up for marketing emails
- Contract – to fulfil a service or sale you have requested
- Legal obligation – to maintain tax records, etc.
- Legitimate interest – for responding to enquiries and improving services

6. Sharing your information

I may share your data with trusted third parties only where necessary, including:
- Payment processors (e.g., Stripe, PayPal, Lopay)
- Email marketing platforms (e.g., Mailchimp) (only with you consent to email marketing)
- Accounting software (e.g., QuickBooks, FreeAgent)
- Website hosting or analytics services (e.g., Google Analytics)

These third parties are required to comply with data protection laws.

7. How I store and protect your data

Your data is stored securely on password-protected devices, encrypted cloud storage, or secure third-party platforms. I regularly review data retention practices and take appropriate technical and organizational measures to protect your data.

I will retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations (e.g., keeping financial records for 6 years).

8. Your rights

You have the right to:
- Access the personal data I hold about you
- Request correction or erasure of your data
- Object to or restrict processing of your data
- Withdraw consent at any time (for marketing)
- Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please email: contact@lotusmoon.co.uk 

9. Cookies (if applicable)

My website uses cookies to improve user experience and track usage via analytics. You can control cookies through your browser settings or opt out of analytics tracking where available.

10. Changes to this privacy policy

I may update this policy from time to time. The latest version will always be posted on my website with the effective date.

Contact

If you have any questions or requests about your personal data or this privacy policy, please contact:

Cheryl Mooney
Email: contact@lotusmoon.co.uk
Address: Available upon request